Privacy Policy

“We” (Panilla Acupuncture) are committed to protecting and respecting your privacy. This notice sets out to explain how your personal data we collect from you, or that you provide us, will be processed by us, in accordance with the latest General Data Protection Regulation (GDPR).

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation the data controller is Panilla Marott.

1. What we store and why:

We will collect the following data and personal information about you:

  • The information that you provide us by filling out any forms via our website www.panillaacupuncture.com or by communicating with us via phone, email or other.

  • Information given by face to face or online consultations.

  • Data recording of subsequent treatments.

  • A record of your communications with us.

  • Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data and any usage thereof.

2. We use the information given in the following ways:

  • We are required to retain your information for the purpose of the consultation; To inform diagnosis, treatment planning in order to provide you with the best possible care.

  • Your contact information will be used to contact you to confirm appointments, advice and/or to update you on matters relating to your medical care. 

  • To provide you with information and/or services that you request from us, as your request for treatment constitutes in law an unwritten contract.

  • To update you on articles, publications, event information and marketing communications about Panilla Acupuncture, which we think may be of interest to you; where you have consented to be contacted for such purposes, which you may withdraw consent of at any time by any method. 

  • To notify you about changes to our services.

  • To update our client records.

  • For internal analytics and research.

3. How long we store your personal data:

We will retain your personal data as long as we feel is necessary, or as otherwise prescribed by law, for the purposes set out above, and so this period will vary depending on your interactions with us.

We may also keep a record of correspondence with you (for example if you have made a complaint about our service) for as long as is necessary to protect us from a legal claim.

4. How we store your personal data:

The data that we collect from you including your clinical records may be transferred to and stored at a destination outside the European Economic Area (”EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access. All emails received are stored on a password encrypted computer. 

Should you choose to book your appointment through the online booking system, this website will not store your data but will be stored by Clinico, who is a third party processor.

 5. Disclosure of your personal data:

  • Your privacy is important to us and therefore all personal data collected will be treated as confidential and will not be given to any other person/organisation without consent from the patient concerned. 

  • Information held, both manually and electronically will be accessible only by staff of our practice directly involved in data entry and processing of patient records. 

  • We may disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory requirement (police, local authority as legal obligation to protect you, safeguarding a child or vulnerable adult or in case of legal proceedings with my regulatory body, the British Acupuncture Council, insurance company or solicitor)

6. Your rights:

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we would like to contact you for such purposes or if we have consent to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right to withdraw consent and to be forgotten at any time by contacting us at hello@panillaacupuncture.com

7. Third party data processors:

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with current data legislation. All third parties are based in the USA and are EU-U.S Privacy Shield compliant.

Our website may, from time to time, contain links to and from the website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these before you submit any personal data to these websites.

8. Access to your information

You have the right to access the information we hold about you. Your right to access can be exercised in accordance with the data protection laws in force. Any access requests may be subject to a fee (where permitted) to meet our costs in providing you with details of the information we hold about you.

You also have the right to require any inaccuracies of any factual errors in your information to be corrected free of charge. Requests to modify your details should be made directly to hello@panillaacupuncture.com

9. Changes to our Privacy Policy:

This privacy policy may change from time to time in line with legislation or industry developments. Any changes we make to our Privacy Policy in the future will be posted on this page. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. This privacy policy was last updated on 22 April, 2022

10. Contact

Any questions, comments and requests regarding this policy are welcomed and should be addressed to hello@panillaacupuncture.com